BPO Call Center Associate Hindi and English Voice Process 12th Pass

Job Title: BPO Call Center Associate Hindi/English Voice Process

Location: Work from Home / Onsite (Based on Hiring Location)

Employment Type: Full-Time / Part-Time / Rotational Shifts

Education: Minimum 12th Pass

Experience: Freshers & Experienced Candidates Welcome

Job Summary:

We are hiring BPO Call Center Associates for a dynamic voice process in Hindi and English. This is an excellent opportunity for 12th pass candidates looking to start or grow their career in customer service. You'll be assisting customers with queries, complaints, and service requests over voice calls in a professional and supportive environment.

Key Responsibilities:

Handle incoming and outgoing customer calls in Hindi and English

Resolve queries related to products, services, billing, or complaints

Ensure accurate documentation of each interaction

Maintain customer satisfaction by providing timely and effective support

Follow company call handling procedures and compliance policies

Meet daily and monthly performance metrics

Required Skills:

Proficiency in Hindi and English communication (verbal)

Basic computer knowledge (typing, call handling systems)

Ability to work in rotational shifts

Strong listening and problem-solving skills

Positive attitude and customer-centric approach

Eligibility Criteria:

Minimum qualification: 12th Pass (HSC)

Age: 18 years and above

Freshers and experienced candidates both can apply

Must have a smartphone/laptop and stable internet (for WFH roles)

Benefits:

Fixed salary with incentives (performance-based)

On-the-job training provided

Career growth opportunities within the company

Attendance bonuses, referral bonuses

Work-from-home or office-based options available

How to Apply:

Interested candidates can apply by sending:

Full name

Education & experience details

Preferred location (WFH or Onsite)

Subject Line: Application BPO Call Center Associate Voice Process .