Client Success Manager

Are you looking to work in the ecommerce space? Read on to know more.

Our client is a 360-degree boutique firm that provides single-point branding and eCommerce growth consulting to its clients. They have best-in-class professionals with a combined experience of over 40 years in Retail, Textiles, FMCG, Fashion, Consumer Durables and more. They create online brands for their clients through strategies like marketplace management, marketing, social media channels, and analytics that help planning and forecasting.

Currently, they are helping businesses from Fashion, Lifestyle and Personal technology to create a unique space in leading marketplaces like Amazon, Flipkart, Myntra, TataCliq etc. With over Rs.100 crores revenue generated through their 10000+ listings, the team is led by passionate entrepreneurs with a mission to simplify the digital market and e-commerce presence for all businesses.

As a Client Success Manager, you will be responsible for managing clients’ account end to end, including developing channel strategy, defining targeting, managing creative, setting up campaigns, measuring performance, and deriving insights.

What you will do:

Taking complete ownership for a portfolio of accounts

Understanding the client and their business from a holistic perspective

Strategizing and creating a robust plan of action/ roadmap for clients

Guiding a team of 2-3 people to work on client’s listings, reviews, account health and day to-day operations

Tracking and driving the progress of various projects to ensure timely delivery

Being responsible for all regular (and ad hoc) reporting and analysis

Onboarding clients on multiple marketplaces by liaising with category managers at respective marketplaces

Co-ordinating with various Marketplaces for solving queries and issues regarding the accounts

Reviewing every account in the portfolio in complete detail to understand the current level of performance

Being accountable for hitting goals and driving sustainable growth

Preparing and presenting plans and results to the clients

What you need to have:

Minimum bachelors' degree in any field

Strong analytical skills including Microsoft Excel

Proactive, Team Player, requires good co-ordination and networking capabilities

Good written communication skills and typing speed in English

Self-motivated with passion for e-commerce

Outstanding client handling & communication skills both written & verbal