SRE/Production Support Engineer

Role OverviewWe are looking for an experienced **Site Reliability Engineer (SRE) / Production Support Engineer** with strong expertise in application/production support, incident management, monitoring, cloud operations, automation, and infrastructure technologies.The candidate will be responsible for ensuring the **availability, reliability, and performance of production applications**, troubleshooting critical issues, monitoring systems, and supporting production deployments.#### Key Responsibilities & Skills- Strong experience in **Application / Production Support**.- Hands-on experience in **Production Issue Handling and Incident Management**.- Experience in **Batch Monitoring** and production monitoring activities.- Good understanding of **Network, Load Balancing, and Database-related issues**.- Strong understanding of **SLI, SLO, Error Budget, and Burn Rate concepts**.- Hands-on experience with **Splunk queries and dashboard creation/monitoring**.- Experience with **APM (Application Performance Monitoring) tools**.- Experience supporting **Production Deployments**, including **Blue-Green and Canary deployments**.- Good knowledge of **Cloud Operations**.- Hands-on experience with **Docker, Kubernetes, and Terraform/IaC**.- Strong knowledge of **Linux/Windows administration and shell scripting**.- Experience with **Windows administration and scripting**.- Knowledge of **Python scripting/automation**.- Exposure to **GenAI tools such as GitHub Copilot, Claude, or similar tools** for day-to-day operational activities.- Strong troubleshooting, problem-solving, and incident-resolution skills.Shift TimingsThe role involves rotational shifts: