Customer Support executive

The candidate will look into the end-to-end order cycle to provide customers with transparency in the order process:

Responsibilities

1. ORM - Check and attend to customer queries on online platforms such as Facebook, Instagram etc.

2. Receive calls and be able to appraise customers on status of orders and execute special requests

3. Candidate must be have fluent communication skills in English and Hindi

4. Liaise with sellers and courier partners to ensure products are dispatched in a timely manner

5. Respond to customer queries through emails to ensure customer experience is unhindered

6. Liaise with sellers in order to provide packaging material

7. Perform reconciliation to ensure customer orders don’t get cancelled

8. Perform refunds and related processes as per customer request or business inability to deliver product