Business Development Executive

Felicity literally means "happiness". Stress, anxiety, and other discomforts are part of mental health beyond diagnosable psychiatric illnesses. Mental health is a priority at every stage of life, from childhood to adulthood. ‘Therapy’, the word itself means a solution to all problems. We at Felicity serve happiness and relief as an all-time meal to you by providing online accessible and affordable top-quality therapy sessions. We have a team of 80+ Counseling Therapists aiming to improve mental health and illness. We strive to achieve endless happiness and satisfaction for everyone. As a part of our mission to make the world a happier place, we aim to spread awareness and offer the right therapy at the right time to improve people's well-being.

In 2019, Pratika & Vaibhav founded Felicity with a vision to build a better world. Pratika is an XLRI, Jamshedpur alumnus with a career spanning over 12 years in the HR and business domains. Vaibhav is an SPA, Delhi, and IMT alumnus. A former Deloitte professional, he has specialized in valuations, mergers, and acquisitions, as well as buy and sell advisory services. These sibling pairs are serial entrepreneurs who aim to make a mental health and wellness ecosystem that can be a one-stop solution for all mental health needs!

[hidden] Responsibilities:

Stay up to date with the Felicity therapy plans information, process, and other FAQs typically asked by customers.

Connect with potential customers, gain an understanding of their needs, and convince them to enroll in a therapy plan.

Assess the background of all the counselors and recommend the most suitable counselor to each customer if they need assistance choosing one.

Gather customer information on call and update it on the CRM.

Maintain meaningful relationships with existing customers to ensure that they are retained.

Identify and nurture high-quality leads (people who are likely to buy).

Ensure timely follow-ups with all potential customers to close the sale.

Requirements:

Graduate from a recognized college or university and an experience of at least 1 year in the relevant field.

The ability to speak regional Indian languages & having experience with CRM software will be an advantage.

Exceptional verbal, oral & written communication skills.

Willingness to learn, a positive outlook & result-orientedness.

An in-depth understanding of sales principles, strategies, and tactics.

Empathetic & patient to handle customers in a more efficient manner.

WHY FELICITY? –

We are a fast-paced, seed-funded organization with more than 100 employees. We're a fun bunch of hustlers who are passionate about making the world happier. We all act like founders - that is how much ownership everyone takes! Pizza Lunches, Charades Saturdays & Distressed Denim are di rigueur. If you relate to the company's mission and want to be a part of it, here is your chance, to make the world happier, one life at a time.