L1/L1.5 Technical Support Professional (International Voice & Chat)

We are looking for a highly skilled and experienced L1/L1.5 Technical Support professional to join our team, responsible for providing top-notch support to our customers via international voice and chat channels.

Roles and Responsibility

Provide timely and effective technical support to customers via phone, email, or chat.

Troubleshoot and resolve complex technical issues efficiently.

Collaborate with internal teams to identify and implement solutions for customer requests and concerns.

Develop and maintain comprehensive knowledge of products and services.

Identify and escalate potential issues to senior technical staff when necessary.

Continuously improve customer satisfaction through excellent communication skills.

Job Requirements

Strong technical skills and the ability to understand complex systems and technologies.

Excellent communication and problem-solving skills.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Strong analytical and Chennaiskills.

Experience working with international customers is an asset.

Ability to adapt to changing situations and priorities. .