System Support Engineer – L1

Job Title : System Support Engineer – L1Experience : 2.5+ YearsLocation : Mumbai (Powai)Shift : RotationalRole Summary :Provide first-level technical and functional support for enterprise applications and infrastructure. Handle user issues, troubleshoot systems, and ensure timely resolution while following support processes.Key Responsibilities :Provide phone/email support and own user issues end-to-end.Log, track, and update tickets in Jira/Freshdesk.Troubleshoot Linux/UNIX systems, web servers, and databases.Escalate unresolved issues and communicate during downtimes.Create knowledge base articles and support documentation.Mandatory Skills :Linux/UNIX administration, Apache/Tomcat/JBoss, basic SQL databases (MySQL/SQL Server/Oracle), scripting knowledge, and ticketing tools experience.Preferred :Banking/Financial Services domain exposure and client-site support experience.Strong communication skills, customer-focused mindset, and willingness to work in rotational shifts are essential.