Customer Service Associate - Fresher (WFH)

About the job:Key responsibilities:

1. Be the first point of contact for our client outlet owners and managers, resolving their queries quickly over calls, WhatsApp, and email.

2. Track daily and weekly performance for each outlet and prepare simple reports using Excel.

3. Coordinate with our internal team and with Zomato and Swiggy to close out issues on time.Who can apply:Only those candidates can apply who:Salary:₹ 2,00,000 - 3,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:MS-Excel, Problem Solving, English Proficiency (Spoken), English Proficiency (Written), Adaptability, Customer Support and Self-learningOther Requirements:1. Comfortable talking to people and solving problems on your own, prior customer support experience is a plus but not required for freshers2. Decent written and spoken English, and basic comfort with Excel3. Based in Delhi NCR or Mumbai, and open to working in rotational shifts, including nightsAbout Company:We are a young SAAS/Consulting firm that uses AI extensively to develop solutions. We optimise, manage and grow online ordering for restaurants, QSRs, etc. We specialize in consulting restaurant owners on maximizing their business potential on platforms like Zomato and Swiggy. We keep a close eye on key business metrics and suggest strategies to ensure our clients thrive in a competitive market. We are passionate about the restaurant industry and are committed to helping our clients succeed. We are dedicated to pushing the boundaries of technology. Our team thrives on rapid development and daily feature releases to consistently upgrade our systems and meet market demands. We are on a mission to bridge a significant gap we have identified in the market and are diligently working on a groundbreaking solution to launch and scale quickly.

Responsibilities

Key responsibilities:

1. Be the first point of contact for our client outlet owners and managers, resolving their queries quickly over calls, WhatsApp, and email.

2. Track daily and weekly performance for each outlet and prepare simple reports using Excel.

3. Coordinate with our internal team and with Zomato and Swiggy to close out issues on time.