French Customer Support Associate (1-2 Years)

Customer Success Associate (French Bilingual) Location: Gurgaon (Work From Office) Company: Roche (Through Transcom) Salary: Up to LPA Job Type: Full-TimeAbout the RoleWe are hiring French Bilingual Customer Success Associates to deliver exceptional customer support for a leading global healthcare client. If you're fluent in French (C1 Level) and have prior customer support experience, this is an excellent opportunity to build your career with an international organization.Key ResponsibilitiesProvide customer support through calls, emails, and chats in French and English.Resolve customer queries professionally and within defined timelines.Ensure high customer satisfaction through effective issue resolution.Build strong relationships with customers while maintaining service quality.Follow company policies, compliance guidelines, and quality standards.Maintain accurate documentation and complete follow-up on customer concerns.EligibilityUndergraduate or Graduate.Minimum 6 months of Customer Support experience.French Language Proficiency - C1 Level (Mandatory).Excellent verbal and written communication skills in French and English.Work Schedule & Benefits5 Days Working2 Rotational Week Offs9-Hour Rotational Shifts (247)Two-way Cab Facility (Hiring Zone)Competitive Salary up to LPAOpportunity to work with a leading global healthcare client.Interview ProcessHR ScreeningOperations InterviewFrench Language Assessment (B2/C1 Mandatory)Client RoundOffer & JoiningExperience1 - 2 YearsNo. of Openings10EducationGraduate (Vocational Course, Professional Degree, Certificate/Diploma/Others)RoleFrench Customer Support AssociateIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Age Limit21 - 40 Yrs.Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeBenefits include5 Working Days