Business Development Manager

Role: Business Development Manager Exp: 1- 3 yr Role Type:: Full-time We are looking for a highly energetic and people-oriented *Customer Onboarding & Operations Executive* who will play a critical role in bringing interior designers and suppliers onto the Navyor platform and helping them become active users. This is a hands-on role involving *customer meetings, product demonstrations, onboarding, training, relationship management and feedback collection*. Key Responsibilities : 1. Customer Onboarding – Primary Responsibility - Identify and engage with interior designers, design studios, suppliers and distributors. - Meet customers in person and understand their current way of working. - Demonstrate Navyor and explain how the platform can help them in their day-to-day operations. - Take customers through the complete onboarding process. - Set up designer and supplier accounts and help them configure their profiles. - Help interior designers onboard their projects, products, BoQs and other relevant information. - Help suppliers upload and manage their product catalogues and business information. - Ensure that customers complete their initial setup and reach their first meaningful use of the platform. - Conduct follow-ups after onboarding to ensure customers continue using Navyor. ### 2. Customer Training & Support - Conduct one-to-one and group training sessions for designers and suppliers. - Create simple onboarding guides, FAQs and training material. - Help customers understand and use different Navyor features. - Resolve basic customer queries and coordinate with the technology team when technical support is required. - Proactively contact customers who have stopped using the platform and understand the reason. - Build strong relationships with early Navyor customers. ### 3. Designer & Supplier Network Development - Build a network of interior designers and suppliers in Bengaluru. - Identify relevant designers, design firms, distributors and suppliers who could benefit from Navyor. - Schedule meetings and product demonstrations. - Develop relationships with key people in the interior ecosystem. - Maintain an organised database of prospects, customers and onboarding status. - Support Navyor's efforts to build a strong local ecosystem of designers and suppliers. ### 4. Customer Feedback & Product Improvement - Capture feedback from customers during onboarding and regular interactions. - Understand what customers like, what they struggle with and what prevents adoption. - Identify recurring problems and communicate them clearly to the founding/product team. - Suggest improvements based on real customer interactions. - Participate in testing new features before they are released to customers. - Help ensure that new features are successfully adopted by existing customers. ### 5. Customer Success & Engagement - Maintain regular communication with onboarded customers. - Track customer activity and follow up where engagement is low. - Help customers get value from Navyor rather than simply completing registration. - Identify opportunities to introduce customers to additional Navyor features. - Collect customer success stories, testimonials and use cases. ## What We Are Looking For We are looking for someone who is *people-oriented, energetic and comfortable working on the ground*. The ideal candidate should: - Enjoy meeting new people and building relationships. - Be confident speaking with business owners, interior designers and suppliers. - Have excellent communication and presentation skills. - Be comfortable demonstrating software to customers. - Be persistent with follow-ups. - Have a strong sense of ownership. - Be organised and capable of managing multiple customer conversations simultaneously. - Be comfortable working in a startup environment where processes are still evolving. - Be willing to travel across Bengaluru for customer meetings. ## Good to Have - Experience in customer onboarding, customer success, business development or field operations. - Experience working with interior designers, architects, furniture companies, building-material suppliers or home-interior businesses. - Experience with SaaS, marketplaces or other digital platforms. - Basic understanding of CRM and customer management tools. - Familiarity with AI-powered products and digital tools. ## Key Performance Indicators The success of this role will primarily be measured by *customer adoption*, not simply the number of meetings conducted. Key metrics will include: - Number of designers contacted - Number of designer demonstrations conducted - Number of designers successfully onboarded - Number of suppliers successfully onboarded - Percentage of onboarded customers who become active users - Number of projects/products successfully added by customers - Customer engagement and retention - Customer feedback and issue resolution - Customer referrals and introductions - Quality and completeness of the customer database