Freshers & Experience || Full Time || BPO Executive

We are looking for a BPO Executive in Kanpur, India, who will be responsible for providing excellent customer service and support. This role is suitable for freshers and candidates with up to 2 years of experience. Key Responsibilities:1. Customer Interaction: Communicate with customers over the phone, email, or chat to understand their needs and resolve their issues effectively and politely.2. Problem Resolution: Investigate customer complaints and provide appropriate solutions promptly, ensuring customer satisfaction and retention.3. Record Keeping: Maintain accurate records of customer interactions and transactions, updating information in the database as needed.4. Team Collaboration: Work closely with other team members and departments to share information and improve service delivery.5. Performance Improvement: Meet or exceed performance metrics, such as call handling time, customer satisfaction scores, and resolution rates, while consistently seeking ways to improve personal and team performance.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, due to the customer-facing nature of the role. A good understanding of basic computer applications is essential for handling records and customer data. The ideal candidate should be a quick learner, showing the ability to adapt to new situations and challenges. A positive attitude and willingness to work in a team environment are crucial for success in this position. Basic knowledge of customer service principles is an advantage.Experience0 - 2 YearsNo. of Openings959Education12th PassRoleBPO ExecutiveIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from Office