Forward Deployed Software Engineer

About the job:Route Mobile is hiring forward deployed engineers to build, launch and run AI assistants on WhatsApp, RCS, web and voice for large enterprise brands in insurance, automotive, BFSI, education and retail.

Key responsibilities:

1. Work with the customer's business teams to map journeys and decide what the assistant should do, say, and never do

2. Write and own production prompts and tool definitions that hold up across thousands of real conversations in English, Hindi and Hinglish

3. Integrate assistants with customer CRMs, payment gateways, and APIs, writing the Python functions behind every action

4. Test every change against real conversations before it goes live

5. Read live transcripts weekly, fix drop-offs and errors, and improve the metrics the customer tracks

6. Grow each account by finding and delivering new use cases

7. Run frequent customer meetings and site visitsWho can apply:Only those candidates can apply who:have minimum 1 years of experienceare Computer Science Engineering studentsSalary:₹ 8,00,000 - 20,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facilitySkills required:Python, Artificial intelligence and Prompt EngineeringOther Requirements:1. B.Tech/BE in Computer Science or related field, or equivalent practical experience2. Has built and shipped at least one project using an LLM (bot, agent or integration)3. Comfortable talking directly to customersAbout Company:We are a leading global messaging and voice API company, leading in terms of the value offered, customer service, talent development and consistent growth.

Responsibilities

Route Mobile is hiring forward deployed engineers to build, launch and run AI assistants on WhatsApp, RCS, web and voice for large enterprise brands in insurance, automotive, BFSI, education and retail.

Key responsibilities:

1. Work with the customer's business teams to map journeys and decide what the assistant should do, say, and never do

2. Write and own production prompts and tool definitions that hold up across thousands of real conversations in English, Hindi and Hinglish

3. Integrate assistants with customer CRMs, payment gateways, and APIs, writing the Python functions behind every action

4. Test every change against real conversations before it goes live

5. Read live transcripts weekly, fix drop-offs and errors, and improve the metrics the customer tracks

6. Grow each account by finding and delivering new use cases

7. Run frequent customer meetings and site visits