Helpdesk Assistant Manager

Key Responsibilities:

1. Manage and respond to inbound queries from B2B customers promptly.

2. Effectively analyze and resolve customer issues and concerns.

3. Ensure quick turnaround times (TAT) for all customer queries and requests.

4. Provide service-related training and guidance to customers as required.

5. Maintain a positive, professional, and customer-centric approach in all interactions.

Other requirements

1. Hardworking and ready to take responsibility.

2. Professional in behavior and communication.

3. Positive, motivated, and friendly attitude.

4. Consistent in performance and meeting expectations.

Who can apply

Only those candidates can apply who:

1. are from Delhi, South only

Responsibilities

Key Responsibilities:

1. Manage and respond to inbound queries from B2B customers promptly.

2. Effectively analyze and resolve customer issues and concerns.

3. Ensure quick turnaround times (TAT) for all customer queries and requests.

4. Provide service-related training and guidance to customers as required.

5. Maintain a positive, professional, and customer-centric approach in all interactions.