Remote Data Entry & Live Chat Support Specialist Earn Up to $31/hr with

About skillspathWelcome to skillspath, a forwardthinking technology partner that empowers businesses worldwide to streamline operations, enhance customer experiences, and unlock new growth opportunities. With a portfolio that spans cloudbased solutions, data analytics, and customer engagement platforms, skillspath is at the forefront of digital transformation. Our mission is simple: to deliver reliable, scalable, and innovative tools that help our clients thrive in an everevolving marketplace.

As part of our commitment to excellence, were expanding our remote workforce and looking for a dedicated

Data Entry & Live Chat Support Specialistto join our team. This role is perfect for individuals who thrive in a flexible, homebased environment and are passionate about accuracy, customer service, and continuous learning.

Why Work With skillspath

Flexibility:Work from the comfort of your own home with a schedule that fits your life.

Competitive Compensation:Earn up to $31 per hour based on experience and performance.

Growth Path:Opportunities to advance into senior data roles, project management, or product support.

Culture of Innovation:Collaborate with a diverse, global team that values creativity, transparency, and mutual respect.

Comprehensive Benefits:Health, dental, vision, 401(k) with company match, paid time off, and more.

Key Responsibilities

As a Remote Data Entry & Live Chat Support Specialist, you will play a pivotal role in maintaining the integrity of our customer database while delivering exceptional support through live chat. Your daytoday tasks will include:

Accurately entering, updating, and verifying customer information in skillspaths secure database.Responding to live chat inquiries with professionalism, empathy, and a solutionoriented mindset.Escalating complex issues to the appropriate internal teams while ensuring a seamless handoff.Collaborating with crossfunctional teamssales, technical support, and productto stay informed about new features and updates.Monitoring and meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.Participating in ongoing training sessions to deepen product knowledge and improve service quality.Maintaining a quiet, distractionfree work environment that meets skillspaths security and privacy standards.Essential Qualifications

High school diploma or equivalent (college coursework or a degree is a plus).Strong typing speed (minimum 45 WPM) and exceptional attention to detail.Excellent written communication skills in English; additional language proficiency is a bonus.Proven ability to multitask, prioritize, and manage time effectively in a fastpaced setting.Reliable computer, highspeed internet connection, and a quiet workspace.Basic familiarity with CRM or database systems (e.g., Salesforce, HubSpot, or similar).Selfmotivated, proactive, and comfortable working independently.Preferred Qualifications

Prior experience in data entry, customer support, or live chat environments.Knowledge of skillspaths product suite or related SaaS platforms.Experience with data validation tools and quality assurance processes.Strong problemsolving skills and a customerfirst mindset.Familiarity with remote collaboration tools such as Slack, Microsoft Teams, or Zoom.Skills & Competencies

Technical Proficiency:Comfortable navigating multiple software applications and quickly learning new tools.

Communication:Clear, concise, and courteous written communication that reflects skillspaths brand voice.

Analytical Thinking:Ability to identify patterns, spot errors, and recommend improvements.

Adaptability:Thrive in a dynamic environment where priorities can shift rapidly.

Team Collaboration:Work effectively with remote teammates, sharing insights and supporting collective goals.

Time Management:Meet deadlines and manage workload without compromising quality.

Career Growth & Learning Opportunities

At skillspath, we believe in investing in our people. As a Data Entry & Live Chat Support Specialist, you will have access to:

Structured onboarding and continuous training programs covering skillspaths products, industry trends, and best practices.Mentorship from experienced team members and leaders. .