Technical Support Executive|Voice Process

Must have client handling experience. With good communication skills.

Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.

Excellent problem-solving and troubleshooting skills.

A process improvement mindset.

Vendor relations.

Basic knowledge of networking principles and operating systems.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Customer-service focus.

Collaborative mindset.

Hands-on problem-solving ability. .