Client Success Representative - Fresher (WFH)

About the job:Key Responsibilities

1. Lead Handling and Conversion: Work with leads provided by the company, establish effective communication, understand their requirements, and consistently follow up to move prospects toward a purchase decision.

2. Client Requirement Analysis: Engage with prospects to understand their business needs, objectives, challenges, and project expectations, and recommend the most relevant Shopify services accordingly.

3. Service Presentation and Demonstrations: Clearly present the company's Shopify solutions, explain service benefits and capabilities, and conduct customized demonstrations or walkthroughs to help prospects understand the proposed solution.

4. Objection Handling and Commercial Discussions: Confidently handle client questions and objections, provide appropriate solutions, discuss pricing and project details, and negotiate effectively while maintaining the company's commercial interests.

5. Order Closing and Revenue Conversion: Take complete ownership of assigned leads and work toward converting them into confirmed orders. Ensure timely follow-ups, create urgency where appropriate, and close deals successfully.

6. Client Handover and Internal Coordination: After successfully closing an order, accurately communicate the client's requirements, commitments, and project details to the relevant internal team to ensure a smooth onboarding and project handover.Who can apply:Only those candidates can apply who:Salary:₹ 3,00,000 - 5,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Negotiation, Client Relationship Management (CRM), Sales, Effective Communication and Sales StrategyOther Requirements:1. Sales Experience: Prior experience in e-commerce, Shopify, digital services, or technology sales, with a proven ability to handle prospects and convert opportunities into successful orders.2. Strong Communication and Client Handling: Excellent verbal and written communication skills, with the ability to build trust, maintain professional client relationships, and confidently handle sales conversations.3. Consultative Sales Approach: Ability to understand client requirements, identify their business challenges, recommend relevant Shopify solutions, and effectively communicate the value of the proposed services.4. Target-Oriented and Self-Driven: Highly motivated and results-focused individual with a strong ownership mindset, consistent follow-up habits, and the ability to achieve sales targets and close deals in a fast-paced environment.5. Negotiation and Closing Skills: Strong ability to handle objections, negotiate commercially, create confidence in the client, and successfully convert qualified leads into confirmed orders.About Company:Digital Heroes is a full-service digital marketing agency. We've been providing a wide range of services to clients across all industries. Our digital marketing services include consulting and management options for a variety of online marketing tactics, including search engine optimization (SEO), pay-per-click (PPC) ads, Amazon store optimization, copywriting, conversion rate optimization (CRO), and more. We also offer expert web design and development services for both e-commerce and B2B companies.

Responsibilities

Key Responsibilities

1. Lead Handling and Conversion: Work with leads provided by the company, establish effective communication, understand their requirements, and consistently follow up to move prospects toward a purchase decision.

2. Client Requirement Analysis: Engage with prospects to understand their business needs, objectives, challenges, and project expectations, and recommend the most relevant Shopify services accordingly.

3. Service Presentation and Demonstrations: Clearly present the company's Shopify solutions, explain service benefits and capabilities, and conduct customized demonstrations or walkthroughs to help prospects understand the proposed solution.

4. Objection Handling and Commercial Discussions: Confidently handle client questions and objections, provide appropriate solutions, discuss pricing and project details, and negotiate effectively while maintaining the company's commercial interests.

5. Order Closing and Revenue Conversion: Take complete ownership of assigned leads and work toward converting them into confirmed orders. Ensure timely follow-ups, create urgency where appropriate, and close deals successfully.

6. Client Handover and Internal Coordination: After successfully closing an order, accurately communicate the client's requirements, commitments, and project details to the relevant internal team to ensure a smooth onboarding and project handover.