Customer Voice Process Escalations (Bangalore East)

Customer Voice Process Executive (Escalations) Location: Bangalore

Salary: Up to 30,000 + Variables

Experience: 1+ Year experience

Key Responsibilities

• Outbound Calls: Make outbound calls to customers to address their queries and provide information about products and services.
• Customer Interaction: Engage with customers in a friendly and professional manner, ensuring a positive experience.
• Query Resolution: Answer customer queries effectively and efficiently, providing accurate information and solutions.
• Documentation: Maintain records of customer interactions and transactions in the database.
• Feedback Collection: Gather customer feedback and insights to help improve service delivery.
• Team Collaboration: Work closely with team members to achieve common goals and targets.

Requirements

• Education: Any graduate (freshers are encouraged to apply).
• Communication Skills: Excellent verbal communication skills in English (additional languages are a plus).
• Technical Skills: Basic knowledge of MS Excel and comfortable with using computers.
• Interpersonal Skills: Robust customer service orientation and ability to handle difficult situations with professionalism.
• Flexibility: Willingness to work in a dynamic environment and adapt to changing needs.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive training and development programs.
• Opportunities for career growth within the organization.
• Friendly and inclusive work culture.

Skills: customer service,voice process,communication skills,collaboration,customer,customer interaction .