Ops Mgr - Returns

Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.

Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.

As an Operation Manager, you will work with quality team on identifying quality gap and ensuring its fixed timely.

What you will do:

Increasing efficiency of return center, looking at process from unloading to put away and measure each stage

Planning of spares - packaging for return

Ensuring zero stock out for spare and packing material

Working on efficiency of testing center and ensuring all goods repacked are in line with company standard

Working with warranty team for forward guidance on what will come as return so warranty stock can be planned

Reconciling debits issued by Amazon, Flipkart and Myntra and tracking advance shipping notice and ensuring that these are GRN , if not received in 15 days then raising a case with respective partner and tracking the entire life cycle with finance

Managing Inventory accuracy and cycle count to ensure zero stock pilferage

Raising tickets for shortages received viz a viz debit notes issued

What you need to have:

Mandatory to have specialization in return management and good planning skill and data driver approach

Data driven mindset , should be have analytical bent of mind to reduce returns

Should have worked in operations driven company with good analytic and problem solving capabilities

Six sigma certified

Strong with excel

MBA from a good institute

Esop can be given based on performance

Minimum 4 year experience into high volume operational businesses

Preferably from e-commerce domain