Guest Relation Executive

Job highlights

• PF, Health Insurance, ESI (ESIC), Food/MealsJob DescriptionJob Summary:The Guest Relations Executive is responsible for providing excellent customer service and ensuring guests have a pleasant and memorable experience. The role involves welcoming guests, handling enquiries and complaints, coordinating with various departments, and maintaining high standards of hospitality.Key ResponsibilitiesWelcome and greet guests warmly and professionally.Assist guests with reservations, seating, check-in/check-out, and general enquiries, depending on the property.Understand guest preferences and provide personalized service.Handle guest complaints, requests, and feedback promptly and courteously.Coordinate with Front Office, Housekeeping, Food & Beverage, Kitchen, and other departments to resolve guest issues.Follow up with guests to ensure their concerns have been resolved.Provide information about hotel facilities, restaurant menus, services, and local attractions.Handle VIP guests and special oc

Job Summary: The Guest Relations Executive is responsible for providing excellent customer service and ensuring guests have a pleasant and memorable experience. The role involves welcoming guests, handling enquiries and complaints, coordinating with various departments, and maintaining high standards of hospitality. Key ResponsibilitiesWelcome and greet guests warmly and professionally. Assist guests with reservations, seating, check-in/check-out, and general enquiries, depending on the property. Understand guest preferences and provide personalized service. Handle guest complaints, requests, and feedback promptly and courteously. Coordinate with Front Office, Housekeeping, Food & Beverage, Kitchen, and other departments to resolve guest issues. Follow up with guests to ensure their concerns have been resolved. Provide information about hotel facilities, restaurant menus, services, and local attractions. Handle VIP guests and special occasions or requests. Maintain accurate guest records and preferences. Encourage guest feedback and communicate important feedback to management. Assist in promoting hotel/restaurant services and special offers. Ensure proper guest service standards, grooming, and professional etiquette are maintained. Support the team during busy periods, events, and special functions. Maintain a positive and professional relationship with guests throughout their visit. Skills & QualificationsDiploma or Bachelor’s degree in Hotel Management, Hospitality, Tourism, or a related field. Previous experience in a hotel, restaurant, resort, or customer-service environment is preferred. Excellent communication and interpersonal skills. Good command of English; knowledge of additional languages is an advantage. Pleasant personality and professional grooming. Strong customer-service and problem-solving skills. Ability to handle difficult situations calmly and professionally. Ability to work in shifts, including weekends and holidays. Good teamwork and coordination skills. Key Performance AreasGuest satisfaction Complaint resolution Service quality Guest feedback and reviews VIP and special-guest handling Customer retention Coordination with operational departments Professionalism and grooming