International Chat Support Executive

Job Title: Customer Success AssociateWork Mode: Work From OfficeLocation: Gurugram, HaryanaKey DetailsShift: Rotational (Male & Female)Salary: Up to ₹34,000 CTCQualification: Graduate / UndergraduateExperience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)Required Skills:Excellent spoken and written English communication.No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).Clear pronunciation and strong grammatical skills.For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.Ability to handle multiple chats efficiently.Strong customer handling and problem-solving abilities.Roles and Responsibilities:Handle international customer queries through voice and chat channels.Provide accurate and complete information to customers.Resolve customer issues with end-to-end ownership.Maintain detailed records of customer interactions in CRM systems.Adhere to international quality, compliance, and data security standards.Ensure high levels of customer satisfaction and service excellence.