Skills highlighted with ‘‘ are preferred keyskillsGood English CommunicationInterviewingInternational Voice ProcessReport this job
13d ago · JEV2610E145A39C93View & apply
S
Walk-in || Hiring For International Voice Process
Sutherland Verified employer
Actively hiring · Posted 17d ago · JEV2610EBE04A5205
SalarySalary not disclosed
Experience0–3 yrs
LocationChennai, Tamil Nadu
Work modeRemote · Full time
Openings1
EducationGraduation Not Required
DepartmentCustomer Success, Service & Operations,
IndustryBPM / BPO,
Job description
We are hiring Customer Support Executives for an International Voice Process. This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in the international BPO.
Key Responsibilities
Handle inbound and outbound calls from international customers.
Understand customer queries and provide appropriate resolutions.
Communicate professionally and confidently in English.
Provide accurate information while following process guidelines.
Handle customer concerns with patience and a positive attitude.
Maintain quality and productivity standards.
Follow company policies and process requirements.
Accurately document customer interactions and maintain records.
Work effectively as part of a customer service team.
Candidate Requirements
Candidates with freshers to 3 years of experience can apply.
Good spoken English and communication skills.
Good listening and comprehension abilities.
Strong customer-service and interpersonal skills.
Ability to handle customer queries professionally.
Good problem-solving and decision-making skills.
Comfortable working in rotational/night shifts.
Willingness to work from the office.
Candidates from BPO, Customer Service and International Voice processes are welcome.
Why Join Us?
Opportunity to work with international customers.
Career growth opportunities in the BPO/customer service industry.
Suitable for both freshers and experienced candidates.
Professional work environment.
Opportunity to develop communication and customer-handling skills.
Benefits:
Night-shift allowance provided in accordance with program guidelines
Two rotational days off each week
Opportunities for professional development and career advancement
For any queries regarding this opportunity, please reach out to:
HR Peter
Email Id - [hidden]
Phone No - [hidden]
Important Notice: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [hidden]: Customer Retention - Voice / Blended,
Industry Type: BPM / BPO,
Department: Customer Success, Service & Operations,
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Key skills
Skills highlighted with ‘‘ are preferred keyskillsFresher HiringInternational CallingInternational BPOCustomer SupportAustralian ProcessInternational Call CenterUS Voice ProcessInternational ProcessInternational Voice ProcessUK ProcessReport this jobInappropriate ContentIncomplete information about job / companyFake job / Non-recruitment related job / ScamDuplicate of another job on the siteIncorrect Email IDPhone number not contactableOther500/500 Characters leftBeware o
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