Customer Support Executive

ABOUT KSKT & KAZE LIVING

KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply-chain venture delivering naturally grown,

chemical-free agro-produce directly from trusted farms — at fair prices for consumers and fair returns for farmers

practising Good Agricultural Practices.

Kaze Living is KSKT's premium gourmet grocery marketplace — bringing fresh produce, artisan bakery, clean-label

snacks, functional beverages, and wellness essentials to discerning Delhi NCR households, delivered same-day. We

serve customers who buy on quality and curation, not on lowest price.

THE ROLE

We are looking for a Customer Support Executive to handle customer interactions across chat, calls, and email. The ideal candidate should have excellent communication skills, a customer-first approach, and preferably an understanding of the FMCG, retail, fruits & vegetables, or fresh produce industry.

Key Responsibilities

Handle customer queries through calls, chat, and email.

Resolve customer concerns and provide timely assistance.

Handle queries related to products, orders, deliveries, and services.

Coordinate with internal teams for timely resolution of customer issues.

Maintain records of customer interactions and resolutions.

Follow customer service processes and escalation procedures.

Identify recurring customer concerns and share feedback with the relevant teams.

Ensure a positive customer experience across all communication channels.

Requirements

1–2 years of experience in Customer Support, Customer Service, Retail, FMCG, or a related field.

Excellent verbal and written communication skills.

Strong customer-handling and problem-solving skills.

Basic understanding of FMCG, fruits & vegetables, fresh produce, or retail is preferred.

B.Sc. Agriculture candidates will be preferred.

Candidates from Retail/FMCG backgrounds can also be considered.

Comfortable working in a fast-paced and customer-focused environment.

Willingness to work in rotational shifts.