Payroll Associate

Key Responsibilities:Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.Resolve complex and time-sensitive payroll issues within defined SLAs.Provide clear, professional, and empathetic communication to customers.Handle escalations and ensure timely resolution of critical payroll issues.Maintain accuracy and compliance while handling sensitive payroll information.Monitor customer interactions and identify recurring issues for process improvement.Support queue management, workflow efficiency, and daily operational requirements.Conduct root-cause analysis and contribute to corrective actions.Maintain required quality, productivity, and customer service standards.Required Qualifications:Graduation is mandatory.Minimum 2 years of relevant experience.US Payroll experience is mandatory.International Voice experience is mandatory.Good verbal and written communication skills.Comfortable working in US shifts.Comfortable with a one-way cab facility.PF registration with the previous organization is mandatory.Domestic Voice experience will not be considered.Preferred Skills:Knowledge of US Payroll processes and payroll compliance.Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.Strong escalation-handling and problem-solving skills.Experience in a customer service or financial process environment.