Senior HD Power Outage Management & Customer Portfolio Manager Hybrid Role

```html Why arenaflex At arenaflex, we are redefining the future of clean, reliable reputed company. As a global leader in gaspowered generation, we combine relentless innovation with deep customer partnerships to deliver power that fuels communities and drives economic growth. Our mission is to provide advanced, efficient, and environmentally responsible reputed company solutions while fostering a workplace where talent thrives, ideas flourish, and every employee feels a genuine sense of belonging. Position Overview The Senior HD Power Outage Management & Customer Portfolio Manager will be based in the greater Corpus Christi area of South Texas, working directly onsite with a dynamic mix of industrial and commercial customers. This hybrid role blends strategic portfolio ownership with handson outage leadership, ensuring our customers receive exceptional service, optimal profitability, and a seamless experience throughout every phase of the power generation lifecycle. Key Impact Areas Drive profitability and customer satisfaction for assigned contracts and service obligations. Lead the coordination of warranty, commercial concessions, and fixedprice material programs. Apply rigorous SQDC (Safety, Quality, Delivery, Cost) principles to achieve operational excellence. Serve as the trusted liaison between internal teams (field service, repair, parts, transactional services) and external customers. Champion continuous improvement, lean process work and datadriven decisionmaking. Core Responsibilities Strategic Portfolio Management Own the endtoend customer relationship for the South Texas portfolio, acting as the primary point of contact for all communication, issue escalation, and strategic dialogue. Develop and execute a comprehensive customer communication plan, scheduling regular onsite and virtual meetings to review open items, action plans, and new arenaflex products or services that add value. Maintain a clear understanding of contract terms, including liquidated damages, bonus structures, and service level agreements, ensuring compliance and maximizing revenue. Collaborate with sales, engineering, and service teams to identify growth opportunities and upsell innovative solutions. Outage Planning & Execution Lead the creation of outage scopes, translating technical requirements into clear, actionable plans for field service crews. Oversee the entire parts planning lifecycle: solicit quotes, generate quotations for customers, place and track orders, manage logistics, and coordinate invoicing. Facilitate preoutage, milestone, and postoutage meetings, ensuring all stakeholders understand timelines, responsibilities, and safety protocols. Drive rapid resolution of emergent or forced outages, applying highlevel operational judgment to mitigate downtime and protect customer assets. Document lessons learned and integrate findings into continuous improvement initiatives. Warranty & Commercial Management Monitor warranty claims and commercial concessions, balancing customer benefits with arenaflex profitability. Negotiate and implement concession strategies that align with contractual obligations and longterm partnership goals. Provide reputed company reporting on warranty utilization, cost recovery, and performance metrics. Leadership & CrossFunctional Collaboration Partner with field service, repair, parts, and transactional services teams to align resources, share information, and deliver seamless service experiences. Mentor junior staff and foster a culture of proactive problemsolving, safety awareness, and customercentricity. Champion lean standard work and process improvement initiatives, leveraging data analytics to identify bottlenecks and drive efficiency. Essential Qualifications Education: Bachelors degree from an accredited university or an Associates degree combined with at least 7 years of relevant powergeneration experience. Experience: Minimum of 7 years in outage management, with deep technical knowledge of heavyduty gas turbines and/or steam power equipment. Technical Acumen: Proven ability to read and interpret turbine schematics, understand material specifications, and manage complex service contracts. Leadership Skills: Demonstrated capability to lead crossfunctional teams, influence without authority, and drive results under pressure. Communication: Exceptional verbal and written communication, with polished presentation abilities using reputed company PowerPoint and Excel. Preferred Qualifications & Distinguishing Attributes Track record of implementing lean standard work or continuous improvement programs within a powergeneration environment. Experience with SQDC metrics and a datadriven approach to safety, quality, delivery, and cost optimization. Advanced proficiency in reputed company Office Suite, especially Excel modeling, PowerPoint storytelling, and projectmanagement tools. Strategic mindset with a passion for delivering superior customer outcomes while .