Chat Support Executive

Job Title - Chat Support Executive Location - Hyderabad Working Hours - Night Shifts Working Days - 5 Days Job Description - We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms

This role requires strong written communication skills, attention to detail, and the ability to resolve customer queries efficientlyHandle inbound customer interactions via chat with professionalism and empathyUnderstand customer issues and provide accurate, timely resolutionsMaintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)Document chat interactions clearly and accurately in internal systemsStrong written communication skills in EnglishAbility to manage multiple chat conversations simultaneouslyPrior experience in chat-based customer supportExposure to healthcare, insurance, or managed care processesFamiliarity with CRM tools or chat platformsExcellent written communication and typing accuracy Experience Required - 02 years of customer service experience (chat support preferred)Freshers can also apply on this role. .