Service Desk Manager

We are seeking a dedicated and experienced Service Desk Manager to lead our service desk operations in Karnataka and Andhra Pradesh. The ideal candidate will have a strong background in IT service management and a proven track record of managing service desk teams effectively. As a Service Desk Manager, you will be responsible for ensuring that our service desk meets the needs of our international clients while adhering to service level agreements (SLAs). You will oversee troubleshooting processes, incident management, and the implementation of ITIL best practices to enhance service delivery. Key responsibilities include managing a team of service desk professionals, monitoring performance metrics, and driving continuous improvement initiatives. You will also be responsible for training and mentoring team members to ensure high levels of customer satisfaction. The successful candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of ITIL frameworks and ITSM processes. If you are passionate about delivering exceptional service and have the skills to lead a dynamic team, we encourage you to apply.