Digital Repair Specialist

Job highlights

• PF, Petrol Allowance, Mobile Allowance, ESI (ESIC)Job Description🚀 WE ARE HIRING – DIGITAL REPAIR SPECIALIST📌 Role: Digital Repair SpecialistEducation: ITI / DiplomaPreferably – ECE / Telecommunication / IT / Computer ScienceExperience: 1.5 to 4 YearsKey ResponsibilitiesShortlist, onboard and certify Partners / Technicians.Ensure partner availability and manage upgrades/terminations.Conduct initial training, reskilling, upskilling and refresher programs.Provide hands-on field training through OJT.Track KPIs and performance of Partners / Technicians and take corrective actions.Support issue resolution within TAT to ensure customer satisfaction.Conduct audits, inventory reconciliation and FTTx device inspections.Handle walk-in customers, device repairs/swaps, CRM entries and software upgrades.Train and support extended service points.Travel to touchpoints as per business requirements.Manage complaints, out-calling and coaching of Jio Associates as required.Skills & CompetenciesCustomer F

🚀 WE ARE HIRING – DIGITAL REPAIR SPECIALIST📌 Role: Digital Repair Specialist Education: ITI / Diploma Preferably – ECE / Telecommunication / IT / Computer Science Experience: 1.5 to 4 Years Key ResponsibilitiesShortlist, onboard and certify Partners / Technicians. Ensure partner availability and manage upgrades/terminations. Conduct initial training, reskilling, upskilling and refresher programs. Provide hands-on field training through OJT. Track KPIs and performance of Partners / Technicians and take corrective actions. Support issue resolution within TAT to ensure customer satisfaction. Conduct audits, inventory reconciliation and FTTx device inspections. Handle walk-in customers, device repairs/swaps, CRM entries and software upgrades. Train and support extended service points. Travel to touchpoints as per business requirements. Manage complaints, out-calling and coaching of Jio Associates as required. Skills & CompetenciesCustomer Focus Good Communication Skills Problem-Solving Skills Handset Repair Skills Knowledge of Spares Operations Knowledge of CRM Systems Technical Knowledge & Field Team Management 📞 Interested Candidates Contact: Sunny Kaushik 📱 [hidden]