International Voice Process Executive US Legal Intake | Night Shift | Banjara

Join our US-based Legal Intake team as a Global Intake Specialist, supporting Personal Injury, Workers' Compensation, and Medical Malpractice case types for American clients. You'll be the first voice a caller hears guiding them through a structured, compassionate intake process and setting the stage for their case.

This is a specialized international voice role based out of our Banjara Hills office, working US night hours.

What You'll Do

• Handle inbound and outbound calls with US-based clients in real time
• Conduct structured intake interviews, collecting personal, case, and incident details
• Ask clear, targeted questions to ensure accurate data capture
• Log and update information in our case management system
• Assess basic case eligibility and route qualified cases to the legal team
• Support callers through sensitive, emotionally charged conversations with empathy and professionalism
• Follow approved scripts and compliance procedures
• Meet quality, accuracy, and call performance targets

What You Bring

• 2+ years of real-time international voice process experience (US/UK/AU/Canada campaigns) live call handling, not chat/email/back-office
• Neutral to near-neutral accent with solid spoken English
• Comfort with high call volumes without dropping quality or accuracy
• Willingness to work Night Shift (US hours), in-person at our Banjara Hills office

Nice to Have

• Legal Intake, law firm, or legal process background
• Familiarity with CRM/case management platforms

Benefits

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Location: Banjara Hills, Hyderabad (in-person, night shift)

Compensation: 360,[hidden],000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Name the international voice campaigns/companies you've worked on and duration for each

Experience:

• real-time international voice experience (US/UK/AU/Canada) : 2 years (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person .