Customer Success Executive Intern (Remote)

At Eshal AI, our customers work with us to deploy AI solutions that transform how they serve their own customers.

As a Customer Success Intern, you'll become the trusted day-to-day contact for our customers. You'll ensure they are onboarded successfully, understand their needs, coordinate with our engineering team, and keep projects moving forward.

This isn't a call-centre or support role. You'll build relationships with customers, help solve problems, organize work, and ensure customers have an outstanding experience throughout their journey.

You'll work directly with founders, product managers, engineers, and enterprise customers while gaining hands-on experience in AI, SaaS, and customer success.

Your Responsibilities

Customer Success*

Be the primary point of contact for assigned customers.

Conduct customer onboarding sessions.

Schedule and run regular customer meetings.

Build long-term customer relationships.

Understand customer goals and business needs.

Ensure customers receive timely updates.

Requirements & Coordination

Convert customer discussions into clear action items.

Document meeting notes and requirements.

Create Jira tickets for engineering.

Track deliverables until completion.

Follow up internally and externally.

Customer Experience

Respond professionally to customer enquiries.

Identify risks before customers become unhappy.

Help customers adopt new features.

Ensure a smooth end-to-end experience.

We're Looking For

You enjoy talking to people.

You like organizing information.

You naturally take ownership.

You follow up without being reminded.

You communicate clearly.

You enjoy solving problems.

You are comfortable working independently in a fully remote environment.

Preferred Background

Rather than focusing on degrees or certifications, we're looking for people with strong communication and organizational skills.

This role is ideal for:

Professionals returning to work after a career break.

Individuals seeking flexible remote work.

Experienced professionals transitioning into AI or SaaS.

Graduates interested in customer success, business analysis, or consulting.

People from hospitality, banking, education, administration, recruitment, customer service, or account management backgrounds.

Previous experience in customer-facing roles is an advantage but not essential.

Bonus Skills

CRM experience

Jira

Confluence

Notion

AI tools (ChatGPT, Claude, Gemini)

Google Workspace

Excellent written English

Which statement best describes you?

A. I enjoy solving technical problems.

B. I enjoy building relationships.

C. I enjoy organizing work.

D. I enjoy selling.

Explain why.