ServiceNow Product Owner (Remote)

Role Overview We are seeking a ServiceNow Product Owner with deep expertise in ServiceNow modules (CSM, ITSM, HRSD)and strong scripting and data-handling skills. This role focuses on translating real enterprise workflows into structured, data-driven AI training tasks, helping improve reasoning and understanding within AI systems. It is not a platform configuration or app development role — instead, it blends functional ServiceNow knowledge, prompt engineering, and data design to build the next generation of intelligent enterprise models. Key Responsibilities ·    Define decision frameworks and realistic scenarios for AI reinforcement learning based on ServiceNow workflows.·    Design scenario-driven tasks mirroring ServiceNow processes like case handling, SLA tracking, and IT incident management.·    Develop and validate structured data tasks in JSON, ensuring accuracy and clarity.·    Write natural language instructions aligned with ServiceNow’s business logic and workflows.·    Use SQL queries for validation and quality checks of task data.·    Apply prompt engineering techniques to guide model reasoning.·    Collaborate with peers to expand and document cross-domain scenarios (CSM, ITSM, HRSD).·    Create and maintain documentation of scenario patterns and best practices. Required Experience ·    4–6 years of experience with ServiceNow (CSM, ITSM, HRSD).·    Deep understanding of cases, incidents, requests, SLAs, and knowledge management processes.·    Proven ability to design realistic enterprise scenarios mapping to ServiceNow operations.·    Exposure to AI model training workflows or structured data design is a plus. Preferred Qualifications ·    ServiceNow Certified System Administrator (CSA)·    ServiceNow Certified Implementation Specialist (CIS-ITSM / CSM / HRSD)·    Exposure to AI/ML workflows or model training data preparation.·    Excellent written and verbal communication skills, with client-facing Mandatory Skills: Scripting (Javascript, Glide Script), JSON Handling, SQL, Service Now Modules (ITSM, CSM, HRSD) and Prompt Engineering.