Commercial Account Manager

About the Role

As a Commercial Account Manager, you will work with growing and strategically important customers. Professionals in this role generally build on their SMB experience, handling larger, more complex accounts that require a nuanced understanding of the Motive platform and the customer’s operational challenges. We are looking for individuals with a track record of success, strong motivation, exposure to US customers, and a commitment to refining their sales and account management skillset.

A successful Commercial Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, and a high attention to detail are essential. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. Expect a fast-paced, quota-driven environment where adaptability is key.

What You'll Do

Develop strong executive relationships and a deep understanding of your commercial clients’ businesses in order to identify opportunities for growth and expansion.

Conduct thorough needs analysis to align customer pain points with the Motive solution.

Perform compelling product demos tailored to the unique needs of your commercial accounts.

Collaborate with cross-functional teams—customer success, support, product specialists, sales engineers, analytics, and more—to optimize growth opportunities for your customers.

Manage contract renewals and minimize churn, ensuring maximum revenue retention through proactive communication and strategic account planning.

Proactively resolve issues by identifying root causes, determining the best course of action, and implementing solutions.

Strategically plan to meet and exceed sales goals and revenue quotas.

Deepen your understanding of the Motive platform and market trends to provide consultative insight to customers and internal teams.

What We're Looking For

Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.

4+ years of relevant or transferable work experience (post a higher education degree).

Demonstrated success in an end-to-end sales or account management environment, including complex deal management.

Effective leadership or influencing skills with the capacity to manage both internal stakeholders and customer executives.

Strong relationship-building skills with the ability to engage decision-makers by understanding their business challenges and mapping them to Motive’s offerings.

Excellent communication skills for presenting, negotiating, and overcoming objections in a consultative environment.

Proven experience managing contract renewals and mitigating churn to drive revenue retention.