12th Pass Freshers For Customer Care Executive

We are seeking a Customer Care Executive to join our team in Kanpur. This is an excellent opportunity for individuals with 0 to 2 years of experience, preferably those who have completed their 12th grade. The role is full-time and allows you to work from home.As a Customer Care Executive, you will be the first point of contact for our customers, helping them with their inquiries and providing solutions efficiently. Key Responsibilities:1. Responding to Customer Inquiries: You will handle customer queries through various channels, including phone calls, emails, and chat, ensuring that all interactions are positive and helpful.2. Problem Solving: Address and resolve customer issues and complaints effectively, demonstrating patience and understanding to ensure customer satisfaction.3. Order Management: Assist customers with order placement, tracking, and resolution of order-related issues, ensuring a smooth purchasing experience.4. Feedback Collection: Gather customer feedback and report insights to the management team to help improve our services and products.Required Skills and Expectations:Candidates should have excellent communication skills in both spoken and written English and Hindi. Being empathetic and customer-oriented is a must. You should be comfortable using computers and familiar with basic software applications. Punctuality and a commitment to delivering quality service are important, as you will be working from home and must manage your time effectively.Experience0 - 2 YearsNo. of Openings850Education12th PassRoleCustomer Care ExecutiveIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from Home