Senior Manager Travel Operations

Job highlights

• PFJob DescriptionMonitor daily activities across Sales, Tour Operations, Visa, Ticketing and Customer Service.Review sales revenue, bookings, conversions and business targets.Manage team leaders and ensure smooth coordination between departments.Handle major customer complaints and escalations.Coordinate with airlines, hotels, DMCs and other travel partners.Review MIS reports, team performance, operational costs and profitability.Improve processes, customer satisfaction and overall business performance.Travel Business OperationsB2C Sales & Revenue ManagementDomestic & International Tour OperationsVisa & Ticketing ManagementMulti-Department Team LeadershipCustomer Escalation ManagementVendor ManagementMIS & KPI ReportingProfitability & Process ImprovementShow moreJob roleWork location2nd floor, 189, 1st Cross Rd, behind Mahalakshmi Metro Station, next to Aabharan Jewellers, Mahalakshmipuram Layout, Mahalakshmi Layout, Bengaluru, Karnataka 560086

Monitor daily activities across Sales, Tour Operations, Visa, Ticketing and Customer Service. Review sales revenue, bookings, conversions and business targets. Manage team leaders and ensure smooth coordination between departments. Handle major customer complaints and escalations. Coordinate with airlines, hotels, DMCs and other travel partners. Review MIS reports, team performance, operational costs and profitability. Improve processes, customer satisfaction and overall business performance. Travel Business Operations B2C Sales & Revenue Management Domestic & International Tour Operations Visa & Ticketing Management Multi-Department Team Leadership Customer Escalation Management Vendor Management MIS & KPI Reporting Profitability & Process Improvement