Customer Relations Officer

Job highlights

• PF, ESI (ESIC)Job DescriptionWe are looking for a responsible and customer-focused team member to join our team.Key Responsibilities:Handle customer queries through chat, calls, and other communication channels.Assist customers with order-related queries, product information, availability, and delivery updates.Coordinate with the warehouse, delivery team, and internal departments to resolve customer issues.Maintain accurate records of customer interactions and orders.Follow up on pending customer requests and ensure timely resolution.Provide a smooth and positive customer experience.Handle customer complaints professionally and escalate issues when required.Support daily operational and customer service activities as assigned by the team.Show moreJob roleWork locationCital, nr. Marble Arch, opp. Vanijya Bhavan, Race Course, Gautam Nagar, Alka, Vadodara, Gujarat, India

We are looking for a responsible and customer-focused team member to join our team. Key Responsibilities: Handle customer queries through chat, calls, and other communication channels. Assist customers with order-related queries, product information, availability, and delivery updates. Coordinate with the warehouse, delivery team, and internal departments to resolve customer issues. Maintain accurate records of customer interactions and orders. Follow up on pending customer requests and ensure timely resolution. Provide a smooth and positive customer experience. Handle customer complaints professionally and escalate issues when required. Support daily operational and customer service activities as assigned by the team.