Sales & Guest Relations Executive

Company: Savera Stays (Short Term rental vacation brand)

Location: Goa (preferred) | Remote (India)

Salary: ₹20,000 – ₹25000 per month

At Savera Stays, we transform homes into extraordinary escapes. Partnering with property owners, we curate boutique villas and apartments that blend luxury, comfort, and personalized hospitality. Our mission is simple - to craft memorable stays for guests while building long-term value for our property partners.

We’re seeking a Sales & Guest Relations Executive to take charge of converting inquiries into confirmed bookings, ensuring excellent guest experiences, and contributing to Savera’s growth by onboarding new properties. This is a client-facing, sales-driven role where you’ll play a direct part in scaling the business.

Key Responsibilities:

*1. Lead Generation & Sales

Convert guest inquiries into confirmed bookings through prompt responses and follow-ups.

Share accurate property information and handle negotiations to maximize conversions.

Ensure timely payment collection and maintain proper booking records.

Conduct pricing analysis, competitor tracking, and sales reporting.

Upsell longer stays, premium villas, and extra services.

Support in creating tailored pitches, proposals, and presentations.

2. Guest Relations

Act as the first point of contact for guests, ensuring clear communication and smooth stays.

Coordinate check-ins, check-outs, and guest onboarding.

Address guest queries, requests, and escalations in a timely manner.

Liaise with caretakers, housekeeping staff, and vendors

Share property details, brochures, and pricing information with potential guests.

Manage guest relations, coordinate payments, address concerns, ensure a seamless concierge experience and maintain clear communication throughout the guest’s stay.

Qualifications

1+ years of experience in sales, guest relations,Hospitality, etc.

Strong communication, negotiation, and people skills.

Ability to manage leads, meet targets, and close sales.

Familiarity with hospitality platforms (Airbnb, Booking.com, etc.) is a plus.

Proficiency in Excel, G-Suite,Canva, Figma and CRM tools.

Self-driven, detail-oriented, and goal-focused.

Perks

Performance-based incentives and growth opportunities.

Flexible/remote work with property visits in Goa and other destinations.

Direct exposure to strategy and execution alongside the founding team.

Opportunity to grow with a fast-scaling hospitality brand.