Senior Salesforce Sales and Service Cloud Developer (with FSL) (Bengaluru)

• Help design, build and continuously improve the clients online platform.

• Research, suggest and implement current technology solutions following best practices/standards.

• Take responsibility for the resiliency and availability of different products.

• Be a productive member of the team.

Requirements

• 7-8 years in the Salesforce ecosystem.

• 4-5 years of dedicated experience in Salesforce Field Service (FSL), Sales and Service Cloud.

• Design, develop, test, and deploy high-quality Lightning Web Components (LWC)

• Develop robust Apex classes, triggers, Batch Apex, and Queueable jobs, adhering to best practices and governor limits

• Configure, customize, and optimize business processes across Sales Cloud and Service Cloud

• Integrate Salesforce with external systems using REST/SOAP APIs, Platform Events, and standard integration patterns

• Participate in requirement gathering and convert functional needs into technical specifications

• Conduct code reviews, troubleshoot issues, and deliver efficient, scalable solutions

• Ensure compliance with coding standards, security guidelines, and CI/CD best practices

• Support deployments, testing cycles, and documentation throughout the development lifecycle

• Experience in designing and configuring Field Service solutions, including Service Territories, Operating Hours, Skill Requirements, and Work Order management

• Strong understanding of the Field Service Lightning (FSL) data model (Work Orders, Service Appointments, Maintenance Plans, Service Resources)

• Deep expertise in LWC, Apex, Apex Triggers, SOQL/SOSL, and asynchronous Apex

• Solid knowledge of Sales Cloud and Service Cloud features and data models

• Hands-on experience with Flows, process automation, validation rules, and custom metadata/settings

• Experience customizing the Salesforce Field Service mobile app (e.g., photo capture, signature capture logic)

• Ability to align FSL with Sales Cloud and Service Cloud for a unified customer view

• Strong understanding of Salesforce security model, sharing rules, and access controls

• Experience with integrations using REST APIs, SOAP, Platform Events, and Named Credentials

• Familiarity with DevOps/CI/CD tools such as Git, Copado, Gearset, or Salesforce DX

• Strong debugging, optimization, and performance tuning skills

• Excellent communication and stakeholder management skills

• Salesforce certifications such as Platform Developer I (PD1) and Platform Developer II (PD2)

• Experience with Omni-Channel, CTI integrations, or industry-specific Salesforce clouds

• Exposure to Agile/Scrum delivery methodologies

Benefits

• A challenging, innovating environment.

• Opportunities for learning where needed. .