L0 - Product Support - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Respond to customer queries through live chat and email.

2. Assist e-commerce business owners from over 50 countries in setting up and using the product effectively.

3. Understand how customers run their businesses and provide guidance to help them succeed with the product.

4. Record, categorize, and route technical issues and product feature requests to the product team.

5. Review customer session recordings to identify product activation challenges and usability issues.

6. Share UI/UX improvement suggestions with the product team to enhance the customer experience.

7. Collaborate with internal teams to ensure customer issues are resolved promptly.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 9th Oct'26 and 13th Nov'26are available for duration of 6 monthshave relevant skills and interests* Women wanting to start/restart their career can also apply.* Freshers looking for jobs may also applyStipend:INR₹ 20,000 /monthDeadline:[hidden]:59:59Other perks:Informal dress code, Job offerSkills required:SQL, Jira, Postman and Customer SupportAbout Company:We are a Sequoia-backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online. Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue, doing everything from WhatsApp marketing to chatbots & handling support across channels.Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 500000 to 600000/year

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Respond to customer queries through live chat and email.

2. Assist e-commerce business owners from over 50 countries in setting up and using the product effectively.

3. Understand how customers run their businesses and provide guidance to help them succeed with the product.

4. Record, categorize, and route technical issues and product feature requests to the product team.

5. Review customer session recordings to identify product activation challenges and usability issues.

6. Share UI/UX improvement suggestions with the product team to enhance the customer experience.

7. Collaborate with internal teams to ensure customer issues are resolved promptly.