Senior Travel & Tourism Associate

About the job:Location: Kumaraswamy Layout, Bengaluru, Karnataka

Employment Type: Full-time, In-office

Experience: 1-2 years preferred

Industry: Travel & Tourism

Job Category: Travel Sales, Holiday Consulting & Customer Relationship Management

We are looking for a customer-focused and sales-oriented Senior Travel & Tourism Associate who can understand customer requirements, recommend suitable holiday packages, prepare quotations, and convert enquiries into confirmed bookings.

Key Responsibilities:

1. Handle domestic and international holiday inquiries received by phone, WhatsApp, and the company website.

2. Contact prospective customers, understand their travel requirements, and recommend suitable holiday packages.

3. Follow up consistently on inquiries and quotations to convert prospects into confirmed bookings.

4. Work toward monthly sales targets and improve inquiry-to-booking conversion rates.

5. Build customer relationships to encourage repeat bookings and referrals.

6. Prepare customized, day-by-day travel itineraries based on customer preferences, budgets, and travel dates.

7. Design holiday packages for destinations such as Kerala, Kashmir, Rajasthan, Himachal Pradesh, Singapore, Thailand, Bali, Dubai, and other destinations offered by the company.

8. Calculate package costs, compare hotel and transportation options, and prepare accurate quotations.

9. Clearly explain package inclusions, exclusions, cancellation conditions, and payment schedules.

10. Communicate professionally with customers by phone, WhatsApp, and email.

11. Maintain accurate customer information, inquiry statuses, quotations, and follow-up schedules in the company's CRM.

12. Address customer questions and coordinate resolutions for booking-related concerns.

13. Provide timely updates from the initial inquiry through booking confirmation.

14. Coordinate with hotels, transportation providers, houseboat operators, destination management companies, and other travel suppliers.

15. Obtain availability and rates, confirm bookings, and share the required information with the operations team.

16. Ensure that customer requirements are communicated accurately to suppliers.

17. Support smooth coordination among the sales team, operations team, and customers.

18. Maintain daily follow-up records and update all assigned leads in the CRM.

19. Track pending quotations, customer responses, and booking confirmations.

20. Share sales activity and conversion reports with the reporting manager.

21. Identify opportunities to improve customer service, sales follow-up, and booking conversion.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Bangalore onlySalary:₹ 3,00,000 - 4,80,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress codeSkills required:MS-Excel, English Proficiency (Spoken), Sales, Effective Communication, Travel Itinerary Making and Holiday Package DesignOther Requirements:1. Fresh graduates from Travel & Tourism, hospitality, BBA, BCom, or any discipline are welcome.2. Good communication skills in Hindi and English; Kannada is an added advantage.3. Interest in travel, customer interaction, sales, and willingness to learn.4. Good knowledge of holiday package design and travel itinerary preparation.5. Ability to calculate package costs and prepare accurate quotations.6. Strong customer service, follow-up, persuasion, and negotiation skills.7. Working knowledge of Microsoft Excel, email, and CRM software.8. Ability to manage multiple customer inquiries and work toward sales targets.About Company:MyHappyJourney is a travel and tourism company specializing in customized domestic and international holiday packages. We help individuals, couples, families, and groups plan memorable holidays with personalized itineraries, hotel accommodations, transportation, and sightseeing arrangements.

Our services include domestic tour packages covering Kerala, Karnataka, Himachal Pradesh, Kashmir, Rajasthan, Goa, and other popular destinations, along with international holiday packages. At MyHappyJourney, we believe in providing excellent customer service, personalized travel experiences, and affordable holiday solutions. We offer opportunities for enthusiastic individuals to build their careers in the travel and tourism industry, with practical training in travel destinations, itinerary planning, customer relationship management, and travel sales.

Responsibilities

Location: Kumaraswamy Layout, Bengaluru, Karnataka

Employment Type: Full-time, In-office

Experience: 1-2 years preferred

Industry: Travel & Tourism

Job Category: Travel Sales, Holiday Consulting & Customer Relationship Management

We are looking for a customer-focused and sales-oriented Senior Travel & Tourism Associate who can understand customer requirements, recommend suitable holiday packages, prepare quotations, and convert enquiries into confirmed bookings.

Key Responsibilities:

1. Handle domestic and international holiday inquiries received by phone, WhatsApp, and the company website.

2. Contact prospective customers, understand their travel requirements, and recommend suitable holiday packages.

3. Follow up consistently on inquiries and quotations to convert prospects into confirmed bookings.

4. Work toward monthly sales targets and improve inquiry-to-booking conversion rates.

5. Build customer relationships to encourage repeat bookings and referrals.

6. Prepare customized, day-by-day travel itineraries based on customer preferences, budgets, and travel dates.

7. Design holiday packages for destinations such as Kerala, Kashmir, Rajasthan, Himachal Pradesh, Singapore, Thailand, Bali, Dubai, and other destinations offered by the company.

8. Calculate package costs, compare hotel and transportation options, and prepare accurate quotations.

9. Clearly explain package inclusions, exclusions, cancellation conditions, and payment schedules.

10. Communicate professionally with customers by phone, WhatsApp, and email.

11. Maintain accurate customer information, inquiry statuses, quotations, and follow-up schedules in the company's CRM.

12. Address customer questions and coordinate resolutions for booking-related concerns.

13. Provide timely updates from the initial inquiry through booking confirmation.

14. Coordinate with hotels, transportation providers, houseboat operators, destination management companies, and other travel suppliers.

15. Obtain availability and rates, confirm bookings, and share the required information with the operations team.

16. Ensure that customer requirements are communicated accurately to suppliers.

17. Support smooth coordination among the sales team, operations team, and customers.

18. Maintain daily follow-up records and update all assigned leads in the CRM.

19. Track pending quotations, customer responses, and booking confirmations.

20. Share sales activity and conversion reports with the reporting manager.

21. Identify opportunities to improve customer service, sales follow-up, and booking conversion.