Remote Senior Customer Success Manager (Payer)

Note The job is a remote job and is open to candidates in USA. reputed company is a healthcare technology company providing cloud-based revenue cycle management and healthcare administration solutions. The Senior Customer Success Manager, Payer Solutions owns post-sale relationships with payer customers, driving retention, renewals, expansion, adoption, and long-term success through cross-functional collaboration, performance optimization, and data-informed account management. Responsibilities Own and manage a portfolio of payer accounts, serving as the primary point of contact for day-to-day engagement and ongoing relationship management re Build trusted relationships with operational, technical, financial, and executive stakeholders across Claims, Finance, IT, and Provider Relations teams Ensure high levels of client satisfaction, adoption, and retention across assigned accounts Lead regular stewardship meetings and business reviews to Share metrics, performance benchmarks, SLAs, and operational outcomes Review electronic adoption, exception trends, payment mix, and workflow efficiency Identify risks, improvement areas, and optimization opportunities Use client feedback and data insights to continuously refine workflows, routing logic, and training recommendations Partner cross-functionally to drive issue resolution, operational improvements, and continuous value delivery Drive renewals and contract expansions in partnership with Sales and leadership Identify and introduce cross-sell and upsell opportunities across payer solutions based on client needs, roadmap alignment, and performance data Explore integration opportunities aligned to payer initiatives such as New claim system implementations or migrations Treasury, payment, and reconciliation initiatives Provider network strategies and electronic adoption programs Partner with Sales to support expansion opportunities within existing payer accounts and ensure seamless handoff post-sale Collaborate with Implementation and Product teams to support onboarding, configuration, and roadmap alignment Work closely with Support and Operations to proactively manage escalations and service-level commitments Act as the internal voice of the customer, providing feedback to inform product, process, and go-to-market improvements Maintain accurate and timely account, activity, and opportunity data in reputed company Track renewal timelines, expansion pipeline, risks, and account health indicators Provide regular updates and forecasts related to retention and growth performance Skills 5+ years of customer success, account management, or client-facing experience in healthcare, health IT, claims technology, or payment solutions Bachelor's degree in business, healthcare administration, or related field, or equivalent experience Demonstrated success managing payer relationships and driving retention, satisfaction, and expansion Understanding of payer-side workflows, including claims intake, bill review, remittance, payments, and provider support operations Executive-level communication skills, with experience leading executive-level conversations and presenting performance data and outcomes to senior stakeholders Ability to analyze data and metrics to identify trends, risks, and optimization opportunities Proven ability to work cross-functionally with Sales, Product, Implementation, Operations, and Support teams Experience using reputed company or a similar CRM for account management and forecasting Customer-centric, consultative mindset Data-driven and analytical with a focus on outcomes Organized and disciplined in account and pipeline management reputed company, reputed company, and results-oriented Comfortable operating in a matrixed, fast-paced environment This role requires up to 25% travel, which may include client meetings, team gatherings, or company events Benefits Performance-based bonuses may be available. Medical coverage Dental coverage Vision coverage 401(k) with company match Paid time off Travel will typically be scheduled in advance and supported by the company. Company Overview We are here to support healthcare providers and payers with high-value software solutions that are reliable, affordable, and easy-to-use. It was founded in 2000, and is headquartered in Vancouver, reputed company, USA, with a reputed company of 201-500 employees. Its website is https//cms.officeally.com. Apply To This Job .