Channel Sales Executive

Qualification/Experience:

Bachelors degree preferred in computers, marketing or similar stream

1-4 years experience (in sales)

Responsibilities:

Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on

Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies

Own and meet assigned sales targets (co-owned by channel managers) by working closely with partner sales teams

Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers

Understand local markets thoroughly including factors influencing buyers decisions like economy, technology, and so on

Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure

Discover and implement new / market-specific lead generation exercises to supplement inbound lead generation, working closely with marketing teams and reseller sales teams

Be the single point of contact for partners for all things technical

Provide L2 support and follow up for partners on customer queries

Arrange online training sessions and ensure partner is upto to speed with what's new in the product

Handle incoming support tickets from partners, manage escalations from partners/customers

Requirements:

Be willing to work in night shift

Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management

Excellent verbal and written communication skills

Self-motivated with a proactive approach on projects

Technical knowledge

Attention to detail, ability to articulate clearly

Interpersonal skills, ability to build rapport - required for close collaboration with cross-functional teams at Freshdesk and with partners in the assigned territory .