Customer Service-Chat and Emails

The primary responsibilities of a Chat/Email Support Executive would be :

Respond on chats/emails to provide resolution to the query and obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Skills required:

Prior Experience in Chat or Email compulsory

Patience & Temperament

Good communications skills

Ability to listen and active problem-solving skills

Good interpersonal skills

Ability to handle the pressure