Support Associate - (Male)

About the job

Key Responsibilities:

1. Contact lenders, brokers, clients, and third parties via email and phone to obtain required documents or missing information.

2. Maintain professional communication and ensure timely responses.

3. Handle emails and calls simultaneously, switching between tasks without losing accuracy.

4. Keep track of multiple cases or requests at once.

5. Answer incoming calls from clients who want to make payments.

6. Process payments accurately in the system and follow security protocols.

7. Log into various lender portals.

8. Download required documents and upload completed or updated files.

9. Ensure documents are stored correctly and properly labeled.

10. Complete all assigned tasks within the agreed timelines.

11. Escalate delays when needed and keep supervisors informed.

12. Monitor inbox throughout the day.

13. Respond promptly to internal and external emails.

14. Categorize, flag, or organize emails for follow-up.

15. Complete all assigned tasks within the agreed timelines.

16. Escalate delays when needed and keep supervisors informed.

Other requirements

1. This role is strictly for candidates from non-technical and non-legal educational backgrounds, such as BCom, BA, BBA, BMS, BMM, BSc (non-IT), BDes, BFA, BHM, and other arts, commerce, management, hospitality, media, and social science degrees.

2. Candidates with technical qualifications are not eligible, including BTech, BE, BSc IT, MCA, MTech, or any engineering/IT-related degrees.

3. Candidates with legal qualifications are not eligible, including LLB, LLM, or any law-related degrees.

4. This position is exclusively for non-technical and non-legal graduates.

5. Candidates must have strong verbal and written communication skills in English.

6. Candidates should be able to communicate effectively with UK teams via email and phone calls.

Who can apply

Only those candidates can apply who:

1. are from Faridabad, Delhi, Ghaziabad, Gurgaon, Greater Noida, Noida only

Responsibilities

About the job

Key Responsibilities:

1. Contact lenders, brokers, clients, and third parties via email and phone to obtain required documents or missing information.

2. Maintain professional communication and ensure timely responses.

3. Handle emails and calls simultaneously, switching between tasks without losing accuracy.

4. Keep track of multiple cases or requests at once.

5. Answer incoming calls from clients who want to make payments.

6. Process payments accurately in the system and follow security protocols.

7. Log into various lender portals.

8. Download required documents and upload completed or updated files.

9. Ensure documents are stored correctly and properly labeled.

10. Complete all assigned tasks within the agreed timelines.

11. Escalate delays when needed and keep supervisors informed.

12. Monitor inbox throughout the day.

13. Respond promptly to internal and external emails.

14. Categorize, flag, or organize emails for follow-up.

15. Complete all assigned tasks within the agreed timelines.

16. Escalate delays when needed and keep supervisors informed.