Customer Support Specialist (Remote Spanish)

We’re looking for someone to join the team and help customers get the most out of Levvo through clear support, thoughtful communication, and useful product documentation.

We’re looking for someone who enjoys helping customers, learning products deeply, solving problems, and turning what they learn into better customer experiences and useful documentation.

We’re looking for someone patient, approachable, and thoughtful in the way they communicate. Someone who can listen carefully, understand what a customer is actually asking, investigate before escalating, and make people feel that their question is being taken seriously.

What you would do

Help customers: Support customers with product questions, onboarding, configuration, and common workflows through clear, friendly communication.

Listen and understand: Take the time to understand what the customer is trying to do, especially when the question is unclear or incomplete.

Own issues through resolution: Follow customer problems from the initial question through investigation, resolution, or appropriate escalation.

Support customer onboarding: Help new customers understand the product, get set up, and feel comfortable using the main workflows.

Help customers get more value: Understand how customers use Levvo and help them discover the right features or workflows for what they are trying to achieve.

Build the Help Center: Create practical documentation covering setup, features, workflows, troubleshooting, and frequently asked questions.

Enable self-service: Turn recurring questions into clear resources that allow customers to find answers without waiting for support.

Investigate and troubleshoot: Reproduce problems, test different scenarios, review available information, and provide useful context before escalating technical issues.

Keep documentation accurate: Review and update Help Center articles as the product evolves.

Share customer insights: Notice recurring questions or friction points and communicate useful patterns to the product team.

What we're looking for

Warm, clear communication: You communicate naturally, patiently, and respectfully.

Good listener: You try to understand the person and situation before jumping to an answer.

Human, not scripted: You know how to have a real conversation with a customer instead of relying on generic replies.

Patient and thoughtful: You can handle confusion, frustration, or unusual situations without becoming defensive.

Good judgment: You know when to investigate, explain, ask another question, or escalate.

Strong research skills: You look for answers and understand the problem before asking someone else to solve it.

Clear writing: You can turn complicated information into simple, useful explanations.

Attention to detail: Accuracy matters when communicating with customers and maintaining documentation.

Curious about products: You enjoy learning how software works and understanding how features connect.

Organized and reliable: You can manage support conversations, documentation, and follow-ups without constant supervision.

Collaborative: You are comfortable working with customers and teammates.

Comfortable working remotely: You can work independently and asynchronously without micromanagement, screen tracking, or unnecessary daily status calls.

Strong Spanish or English communication skills depending on the customers you support. Bilingual is a strong plus.

This is a customer support and product documentation role. We’re not looking for developers, DevOps engineers, QA specialists, data analysts, or IT support profiles.

Nice to have

Previous experience supporting SaaS or B2B software products.

Customer Success or Customer Experience experience.

Experience with customer onboarding or product documentation.

Familiarity with tools such as Intercom, Zendesk, Notion, or similar platforms.

Basic technical understanding of APIs, integrations, authentication, browser behavior, or web applications.

Experience supporting customers through WhatsApp, email, or chat.

Collaboration Framework

We prefer practical work over long interview processes.

Qualified candidates may be invited to complete a short product-based evaluation using Levvo itself.

You’ll be asked to explore the product independently, identify common questions a new customer might have, and turn what you learn into useful customer-facing documentation.

The evaluation may include:

Identifying questions a new customer is likely to ask.

Writing clear answers suitable for a public Help Center.

Creating one step-by-step guide for a product workflow.

Identifying something that could create friction during onboarding and explaining how you would improve it.

You don’t need to know Levvo beforehand. We want to see how quickly you can learn a product, investigate independently, communicate clearly, and turn information into something useful for customers.

If the collaboration works well on both sides, we can continue working together on a longer-term basis.

About Levvo

Levvo is built for teams running ads and landing pages who need real visibility into what happens on WhatsApp after a lead comes in.

We help businesses organize WhatsApp sales conversations, manage inbound leads through a shared inbox, and maintain visibility across their sales team.

The product is designed for businesses where WhatsApp is an important part of the sales process and where managing conversations across multiple people starts becoming difficult.

Applications

Applications remain open year-round. We’ll reach out to people whose experience, communication skills, and approach match the opportunities we have.