Customer Success and Account Manager SaaS

About MyOperator:MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.​Job Overview:We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently. Key Responsibility Area:Revenue growth from existing accountsTimely renewals and contract retentionOwn end-to-end revenue responsibility for assigned accountsAccount expansion through up-sell and cross-sellChurn reduction and risk mitigationHigh CRM hygiene and data accuracyCustomer satisfaction and relationship managementCustomer CSAT, Social Media ReviewsRequirements:Graduate and over with excellent oral and written communication skills.At least 1-2 Year(s) of working experience in the related field is required for this position.Customer-first mindset Advanced MS Excel skills.High sense of responsibility and reliabilityProactive, self-driven, and result-focusedCollaborative team playerBenefits:5 days working with alternate Saturday10:00 AM to 7:00 PM Working HoursCompetitive fixed salary with performance-based incentives linked to revenue, renewals, and expansionClear career growth path in Account Management and Customer SuccessOpportunity to work in a high-growth SaaS environmentRecognition and rewards for top performersHealth and wellness benefits as per company policyPaid leaves and holidays as per company policy