Software Engineer (Success Engineering) (Remote)

SRE / Success Engineering role focused on production operations, reliability, AWS infrastructure, monitoring, incident management, and platform support for the ZT platform.Core responsibilities include:Production monitoring and debugging of live systems.Incident investigation, troubleshooting, and problem resolution.AWS cloud infrastructure support and maintenance.Deployment and operational support activities.Supporting a 24x7 production environment.Working with GitHub-based development workflows.Technical debt remediation and platform improvements.Customer issue investigation and support.Security and compliance-related work, including FedRAMP initiatives.Preferred Skills:AWS (especially S3 and EC2)Strong debugging and troubleshooting skillsSite Reliability Engineering (SRE) experienceGitHub experienceBasic software development skillsTypeScript/JavaScript knowledgeC# preferredAI experience is a plus.Candidate should be a hands-on engineer with strong AWS, SRE, operational ownership, production support, and debugging capabilities, rather than a pure application or full-stack developer.