CRM Intern

Key Responsibilities * Assist in managing and maintaining customer/client relationships and records. * Coordinate with clients and internal teams to ensure smooth communication and timely follow-ups. * Handle customer queries, requests, and basic escalations professionally. * Maintain and update CRM databases, customer information, and interaction records. * Follow up with clients regarding ongoing projects, requirements, feedback, and pending activities. * Support the team in improving customer satisfaction and client retention. * Assist in preparing client updates, reports, and maintaining necessary documentation. * Attend client calls and meetings when required and record important discussions and action points. * Coordinate with the digital marketing team to ensure client requirements are communicated and completed on time. * Support the team in identifying client concerns and ensuring appropriate resolution. * Perform other CRM-related tasks assigned by the reporting manager. Requirements * Pursuing or completed a degree in MBA, BBA, BBM, or any relevant field. * Good verbal and written communication skills. * Basic knowledge of MS Excel/Google Sheets and CRM tools. * Good interpersonal and coordination skills. * Ability to manage multiple tasks and follow up effectively. * Willingness to learn and work in a fast-paced digital marketing environment. Key Skills Customer Relationship Management | Communication | Client Coordination | Follow-up | MS Excel | Problem Solving | Teamwork | Time Management