QA Analyst II (Manual testing and AI knowledge)

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone thats taking the insurance industry from friction to flow with Distribution Velocity speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

JOB DESCRIPTION

QA Analyst II, you will be playing key role in Vertafores ongoing success within the insurance industry. Our QA Analysts work with our development teams, focusing on the providing the best products for our valued customers. This is a fast paced, ever-changing environment.

We continually challenge ourselves to exceed objectives, remove barriers, meet crucial deadlines, and maintain multiple projects, all while pioneering ways for efficiency with a team player attitude. If you have a passion for product quality, love technology, and enjoy thinking outside the box, youre who we are looking for. You in this role will design and implement test plans to ensure that software functions as expected to meet or exceed customers standard.

Additionally, a good understanding of Artificial Intelligence (AI) and Generative AI concepts is desirable. Familiarity with how AI-powered tools can assist in testing activities such as test case creation, requirement analysis, defect investigation, documentation, and productivity improvements is a plus.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

Identify functional risk and how it applies to test planning and test case creation

Assesses risk for business/customer impact

Communicate risks that are not mitigated through testing to Senior QA Analyst

Provide input on user acceptance criteria

Prioritizes risk and test cases with review by peers and seniors

Provide feedback to software engineers on features or changes and usability metrics to enhance the user experience

Review test scenarios, test plans, and test cases and provide feedback to ensure coverage of specific features or aspects of the product according to requirements and user acceptance criteria

Write and checks own test cases for quality and submit test cases for review

Conduct systems set-up, and maintain test environments (varied by product)

Complete manual front-end user testing of features or aspects of products according to test plan; identifies opportunities for automation

Participate in code reviews and communicate with software engineers and software engineers in tests to ensure front-end test coverage based on their code changes

Identify bugs or defects, troubleshoot issues, and verify bug fixes; communicates risks and escalates potential issues that inhibit quality user experience

Open bugs based on issues found during testing and troubleshooting

Contribute to triage sessions to help resolve bugs or defects in new code or during production; investigates customer requests as needed

Awareness of AI-powered tools such as Microsoft Copilot, ChatGPT, Gemini, or similar productivity tools.

Understanding of how AI can support testing activities such as test case generation, test data creation, requirement analysis, defect analysis, test automation assistance, and documentation.

Document test cases, test results, and release notes (as applicable); contributes to internal documentation throughout release cycle

Provide feedback on, use cases, and updates documentation on user stories and work items

Contribute to test automation scripts

Complete other job duties assigned by your manager

Knowledge, Skills, Abilities and Qualifications:

BS/MS in Computer Science/Computer Engineering or related technical degree; or equivalent amount of professional development.

2 to 3.8 years experience in manual testing.

Detail oriented; demonstrated ability to handle multiple strategic projects and priorities with efficiency and accuracy

Strong time management and organizational skills

An inherent drive to solve problems, collaborate with others and mentor team members

Strong presentation, verbal and written skills as proven with well-written technical, project, client and related communications and presentations

Basic understanding of OOP coding concepts

Knowledge of Insurance Industry

Experience with CA Agile (Rally), SAFe, qTest

Ability to define problems, collect data .