CRM and Sales Executive

ABOUT KSKT & KAZE LIVING

KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply-chain venture delivering naturally grown,

chemical-free agro-produce directly from trusted farms — at fair prices for consumers and fair returns for farmers

practising Good Agricultural Practices.

Kaze Living is KSKT's premium gourmet grocery marketplace — bringing fresh produce, artisan bakery, clean-label

snacks, functional beverages, and wellness essentials to discerning Delhi NCR households, delivered same-day. We

serve customers who buy on quality and curation, not on lowest price.

THE ROLE

The Customer Relationship Executive owns the customer relationship lifecycle at Kaze Living — from first enquiry to

repeat order. The role sits at the intersection of inside sales and customer support: converting warm leads, resolving

queries, coordinating with operations, and ensuring every Kaze Living customer feels personally taken care of. You

are the voice of the brand on calls, WhatsApp, chat, and email — working closely with the marketing, operations, and

founder's office.

KEY RESPONSIBILITIES

—Manage inbound and outbound customer communication across calls, WhatsApp, email, and chat.

—Convert warm leads and enquiries into paying customers through structured follow-ups and consultative selling.

—Handle UHNI and HNI customers with the discretion, warmth, and polish the brand demands.

—Maintain accurate lead, customer, and order data on the CRM; track pipeline, follow-ups, and closures.

—Coordinate with operations and dispatch teams to ensure smooth onboarding, on-time delivery, and order accuracy.

—Resolve customer queries, complaints, replacements, and refund requests with urgency and ownership.

—Onboard, engage, and retain Kaze Privilege Club members and upcoming membership customers.

—Surface customer feedback, recurring issues, and demand signals to the marketing and category teams