Customer Support Executive

As part of the Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.

Key Responsibilities:

1. Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.

2. Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.

3. Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.

4. Resolve customer queries promptly with a customer-first approach.

5. Escalate complex issues to appropriate departments when needed.

6. Stay updated with system changes, policy updates, and meet quality and productivity targets.

Perks & Benefits:

1. Performance-based incentives.

2. One-way cab facility (drop) within transport boundaries.

3. Night shift allowance up to 3,000/month.

4. Structured training program to enhance skills.

Who can apply

Only those candidates can apply who:

1. are from Navi Mumbai, Mumbai only

Salary

Annual CTC: ₹ 2,01,000 - 3,33,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 2,00,000 - 3,30,000 /year

2. Variable pay: ₹ 1,000 - 3,000 /year

Responsibilities

As part of the Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.

Key Responsibilities:

1. Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.

2. Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.

3. Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.

4. Resolve customer queries promptly with a customer-first approach.

5. Escalate complex issues to appropriate departments when needed.

6. Stay updated with system changes, policy updates, and meet quality and productivity targets.

Perks & Benefits:

1. Performance-based incentives.

2. One-way cab facility (drop) within transport boundaries.

3. Night shift allowance up to 3,000/month.

4. Structured training program to enhance skills.