Customer Quality Engineer

Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.

Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.

As a Customer Quality Engineer, you will ensure that the products meet quality requirements, and address customer issues in a timely manner to ensure customer satisfaction.

What you will do:

Coordinating with Supplier to discuss and resolving product quality issues raised by customers.

Updating customers in a timely fashion regarding the status of quality issues or any requests.

Participating in product quality planning and control process based on customer’s specifications and requirements.

Managing escalations to suppliers on product quality, Root cause, action

Preparing and updating all necessary quality reports as required by customers.

Desired Candidate Profile

What you need to have:

Experience in handling customer complaints

knowledge of DOA, FFR, RCA & Supplier escalation, Excel report

Communication skills, problem solving attitude

Client facing experience

Product Quality management

Escalation and complaint management